Who’s on First? 4 Reasons Why PR Should Own Social Media

I stumbled upon these stats in an article on PR Daily. It’s written by Nancy Bistritz, a media and communications exec in Canada who has been looking into which departments at major companies seem to be taking control of social media efforts. Turns out, its PR and, according to Ms. Bistritz and the the research teams at the Strategic Communication & Public Relations Center out of the University of Southern California, here is why.

–Approximately 25 percent of companies put between 81-100 percent of budgetary control over social media in PR’s hands, compared to marketing, with only 12.6 percent getting the same level of control.

According to the study, there are four factors contributing to PR now running the social media show:

1. PR tactics tend to be informational, rather than sales focused;

2. PR tactics tend to emphasize a dialogue versus a monologue;

3. PR tactics tend to embrace longer forms of communication; and

4. PR tactics are typically associated with lower costs.

Nancy also states, “Whoever takes control of social media for your organization, needs to understand the level of commitment involved in it. It’s not a fad; it certainly isn’t just for the younger generation, and it definitely won’t fix an already failing organization. It is, however, an initiative that can (when properly executed and strategized) yield results, improvements, and satisfied consumers. There’s no question that social media is becoming the glue that bonds departments, messages, and consumers/brands together.”

We agree.

Click here to read the entire article from PR Daily.

Seth Godin-On Snowglobing Customers

The always funny and always genius marketing wizard with another great tip for brands: Don’t overrun your customers with unnecessary information, newsletters, emails, etc. Quantity is not necessarily better than quality when it comes to customer outreach. Read below or read in full at Seth’s blog.

Don’t Snowglobe Me, Bro

Snowglobe How important is it? Is it so important you need to interrupt everyone, every single one of your customers?

There are only a few signs on my way through security, yet there, on the biggest of all, is a warning about snow globes. Snow globes are apparently a big enough threat/cause for confusion that they get their own sign.

Every time you interrupt your prospect or consumer, you better ask, “is it important enough…” Most of the time, it’s not. Most of the time, the interruption is a selfish, misguided effort by a committee that doesn’t get it.

Yes, I know the TSA doesn’t care about customers. But it’s a good lesson for anyone who does.

Don’t snowglobe me. Interrupting everyone so you can properly alert one person in a thousand is just silly.